In September last year, AXICA was audited by visitBerlin as one of only 19 "Sustainable Meeting Partners" as a High Performer in the area of catering & location. A milestone for the company, which has been dealing with sustainability in all its facets for more than a year and describes the audit as the first step in a long way.
After the first changes - especially in the area of food, power supply and waste prevention - AXICA is now taking the next step in the direction of new work with the introduction of fixed telephone times: From now on, the team of 37 employees can be reached by phone for customers and partners from Monday to Thursday from 10 a.m. to 5 p.m. and on Fridays from 10 a.m. to 3 p.m. An answering machine takes over before and after these times so that messages are not lost.
A conscious decision that will give event professionals the opportunity to offer customers even better service quality in the future. Because with the new availability, every employee has the opportunity to conduct customer conversations without distraction and to concentrate undisturbed on the implementation of the projects before and after the telephone hours. In addition, the new regulation is also a clear commitment to a future-oriented and meaningful work ethic: In the "Code of Conduct", which is worked out together in a team, the employees are defined as the "most valuable asset" of the company. The "Mission Statement" clearly communicates that "the focus is on people" and that the company is aiming for a "32-hour week without overtime".
Managing Director Marc Mundstock is motivated: “For many of our employees and customers, the new phone times are unusual at first. However, we are convinced that they lead to more satisfaction in the team and among our customers. Our focus is on consultations without distraction and at the same time more quality time for the necessary administrative work on projects. "
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